Terms & Conditions

Effective Date: 23 Nov 2023

Welcome to PassiveGen Courier Solution. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms & Conditions carefully.

1. Acceptance of Terms

By using our website or services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.

2. Services

PassiveGen Courier Solution provides a suite of courier and delivery services, including but not limited to parcel pickup, delivery, tracking, and warehousing.

3. User Responsibilities

  • Accuracy of Information: You agree to provide accurate and complete information when using our services. This includes accurate details about shipments, addresses, and payment information.
  • Compliance: You agree to comply with all applicable laws and regulations regarding the use of our services and the content of any shipments.
  • Prohibited Items: You are responsible for ensuring that you do not use our services to send prohibited or restricted items as defined by local laws and our policies.

4. Fees and Payment

  • Service Fees: Fees for our services are as described on our website or as agreed upon during the service agreement. We may update our fees periodically.
  • Payment: You agree to pay all fees associated with your use of our services. Payment must be made in accordance with the payment methods accepted by us.

5. Shipping and Delivery

  • Delivery Times: We strive to provide accurate delivery estimates but are not liable for delays caused by factors outside of our control, such as weather or customs.
  • Responsibility for Deliveries: You are responsible for ensuring that the recipient’s address is accurate and complete. We are not liable for non-delivery or misdelivery due to incorrect or incomplete addresses.

6. Cancellations and Refunds

  • Cancellations: You may request to cancel a shipment before it is picked up. Cancellation requests will be handled in accordance with our cancellation policy.
  • Refunds: Refunds, if applicable, will be issued in accordance with our refund policy. Please contact us for details on eligibility for refunds.

7. Limitation of Liability

  • No Liability for Damages: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability is limited to the extent permitted by law.
  • Claims: Any claims for loss or damage must be reported to us within the timeframes specified in our claims policy.

8. Intellectual Property

All content, trademarks, and other intellectual property rights on our website and in connection with our services are owned by or licensed to PassiveGen Courier Solution. You may not use or reproduce any of our intellectual property without our prior written consent.

9. Termination

We may terminate or suspend your access to our services at our discretion if you violate these Terms & Conditions or for any other reason. Upon termination, you remain liable for any amounts due.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be effective when posted on our website. Your continued use of our services after changes are made constitutes your acceptance of the revised Terms & Conditions.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at: